CUSTOM PRODUCTS, EMBROIDERED PRODUCTS, AND SCREENPRINT PRODUCTS CAN NOT BE RETURNED

Multiple Shipments

In order to deliver your order as quickly as possible, Fann Emblem may ship items in multiple shipments. This will not increase your shipping charges.

Partial Shipments

Products from the same order may ship at different times based on item availability. When this occurs, the status of your order may be labeled ‘Partial Backorder.’ Partial shipment of an order is at Fann Emblems’ discretion and will not increase your shipping charges.

Changes / Cancellations

Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. If the order has shipped or been sent to the customization department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.

Damaged Shipments

Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then advise our office immediately so we may assist you with your claim.

Shipping Methods

UPS is the carrier for shipments from Fann Emblem. Orders will ship from our Orlando, FL location.

Puerto Rico 

Fann Emblem ships to Puerto Rico using USPS Priority Mail.  No expedited shipping. No returns accepted for orders shipped to Puerto Rico.

International Shippiing

Fann Emblem does not ship outside the United States and it's territories.